Response drafting
Draft answers from approved support knowledge so agents can edit and send faster.
Customer support AI
Help your support team answer faster without losing control.
WonderWave designs support AI workflows that draft responses, search approved knowledge, classify tickets, and escalate uncertain cases to the right person.
Support workflows
AI as a support teammate, not an unchecked replacement.
The right support AI improves response speed while preserving quality, escalation, and review for sensitive customer moments.
Ticket triage
Classify issue type, urgency, missing details, and routing recommendations.
Knowledge gaps
Track recurring questions the assistant cannot answer so your team can improve the source base.
Customer question
Ticket, chat, email, or form submission.
Approved knowledge
Help docs, policies, product notes, and past templates.
Draft response
Answer with confidence and escalation notes.
Agent review
Human edits, approves, and sends.
First pilot
One support category keeps the first pilot measurable.
- A common, well-documented support issue is a strong first candidate.
- Prepare approved answers and escalation rules.
- Test drafts against real examples with private details removed.
- Measure time saved, accuracy, and agent trust.
Support AI pilot
Design a support workflow around your real knowledge base.
Daily support questions make the pilot immediately useful.